Impact of E-Commerce on Customer Satisfaction During Covid-19 Lockdown (A Study of Selected Student of Selected Universities in Lagos State).
Date
2021-05-07
Author(s)
Supervisor(s)
Dr. N. E. Ifekwem
Journal Title
Journal ISSN
Volume Title
Publisher
Bells University of technology, Ota.
Type
Dissertation
Abstract
This study examined the impact of e-commerce on customer satisfaction among students of some selected universities in Lagos state. The objective of this study is to investigate the impact of e-pricing, web accessibility, reliability and security on customer's satisfaction. The research explored descriptive and inferential research as survey research design was used. Primary data was used. A total of 450 questionnaires was administered and 427 retrieved from 100 level students in the university of lagos, Lagos state.
Description
xi,93pages.:illustration.hardback
Keywords
Customer Satisfaction, Accessibility, Covid-19