Effective Communication for Reference Service Delivery in Academic Libraries

YUSUF Felicia

Effective Communication for Reference Service Delivery in Academic Libraries

dc.contributor.author	YUSUF Felicia
dc.date.accessioned	2025-08-16T22:28:55Z
dc.date.available	2025-08-16T22:28:55Z
dc.date.issued	2011-06-01
dc.description.abstract	The paper examines the role of communication in effective reference services. Specific objectives include examining the effect of communication on reference services, discovering the duties of reference librarians, determining the impact of interpersonal communication on reference services, and identifying barriers to effective communication. Inferiority complex, stereotypes, etiquette and decorum, boundaries in relationships, low level of education, and frustration due to poor working condition were identified as some of the barriers that impede effective communication in reference services. The paper concludes by charging reference librarians to build strong capacity in the area of communication to enable them understand and meet the information needs of their patrons.
dc.identifier.citation	Yusuf, Felicia, "Effective Communication for Reference Service Delivery in Academic Libraries" (2011). Library Philosophy and Practice (e-journal).644
dc.identifier.issn	1522-0222
dc.identifier.uri	https://ir.bellsuniversity.edu.ng/handle/123456789/420
dc.language.iso	en
dc.publisher	Libraries at University of Nebraska- Lincoln
dc.relation.ispartofseries	Library Philosophy and Practice (e-journal)
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject	Academic Library
dc.subject	Effective Communication
dc.subject	Reference Service
dc.title	Effective Communication for Reference Service Delivery in Academic Libraries
dc.type	Article